Privacy Policy

Novum Partners LLC ("Novum," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit novumsp.com or engage Novum for professional services.

1. Information We Collect

Information you provide

• Contact details (name, organization, email, phone) submitted through forms or email.
• Engagement information shared during proposals, onboarding, or active service delivery.
• Payment information processed through our payment partners. Novum does not store full payment-card data.

Information collected automatically

• Standard server logs (IP, browser, pages visited, timestamps) for security and analytics.
• Cookies and similar technologies. See our Cookie Policy for details.

Information from third parties

• Public business information about prospective clients (LinkedIn, company sites, public filings) used during prospect research.

2. How We Use Information

• To respond to inquiries and deliver requested information.
• To provide professional services and fulfill contractual obligations.
• To improve our website, services, and client experience.
• To send service updates, occasional thought-leadership content, and meeting confirmations. You can opt out at any time.
• To comply with legal obligations and protect our legitimate interests.

3. How We Share Information

Novum does not sell personal information. We share information only with:

• Service providers who help us operate (hosting, email, calendar, payment, accounting). All providers are bound by confidentiality obligations.
• Professional advisors (attorneys, accountants) under professional confidentiality.
• Authorities when required by law, regulation, or valid legal process.
• Successors in connection with a merger, acquisition, or sale of all or part of our business.

4. Client Confidentiality

Information learned during client engagements is governed by the engagement letter and Novum's confidentiality obligations. We do not use client data for any purpose outside the agreed engagement scope, and we do not share or publish client data without express written permission.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes above, comply with legal and tax obligations, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export the personal information we hold about you, and to object to or restrict certain processing. Residents of California, Texas, Colorado, Virginia, Connecticut, Utah, and other states with comprehensive privacy laws have specific rights under those laws. To exercise any right, email us at privacy@novumsp.com.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure, but we work to keep our systems current with industry practice.

8. Children's Privacy

Novum's services are intended for organizations and adult professionals. We do not knowingly collect personal information from children under 13.

9. International Visitors

Novum operates in the United States. If you visit from outside the U.S., you understand that information will be processed in the U.S. under U.S. law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent changes. Continued use of our website after changes constitutes acceptance.

11. Contact Us

Novum Partners LLC
San Antonio, TX
Email: privacy@novumsp.com
General: info@novumsp.com